Shipping policy
Thank you for visiting and shopping here.
The following terms and conditions constitute our shipping policy. All our packages are shipped by our partners DHL, FedEx, and USPS. During holidays and peak seasons, we may use other logistics providers.
Shipping Processing Time
Orders are typically processed within 2-5 business days.
Orders containing multiple items may be shipped separately to ensure faster delivery and minimize delays.
You will receive an order confirmation email after placing your order. Our team will notify you if an item is out of stock.
If needed, we can provide photos or videos of the product before shipment. Once your order is processed and shipped, we will provide tracking information within 24-48 hours.
Delivery Time
Europe: 8-14 days
North America: 6-13 days
South America: 10-18 days
Asia: 1-4 days
Oceania: 4-10 days
We offer worldwide shipping, but please note that we cannot guarantee specific delivery times and are not responsible for any delays. We use third-party logistics companies for delivery. Our team will notify you immediately of any delays.
All orders will be shipped to the address provided by the customer at checkout. It is the customer's responsibility to ensure the shipping address information is correct and to notify us of any address changes before shipment. Once the order is shipped to the provided address, we have fulfilled our obligations, and we are not responsible for delays caused by incorrect or expired addresses.
Customs Duties
We will make every effort to avoid customs duties and ensure a smooth international shipping experience for our customers. In the rare cases where customs duties are incurred, rest assured that we will cover the full cost. You can shop with confidence without worrying about any unexpected customs duties, import taxes, or other fees. Our professional customer support team will provide you with the latest information and assist you through the necessary payment process, ensuring a transparent and worry-free experience. Your satisfaction is our top priority, and we will continuously improve our delivery process to provide you with the best service.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address at checkout. Any changes must be requested before shipment.
Once tracking information is received, customers can request a change of delivery address directly with the carrier through their website, app, or customer service (if applicable). The contact information provided by the customer at checkout (such as a phone number or email address) may only be used by the carrier for delivery-related communication and processing such requests.
We are not responsible for order delivery errors caused by inaccurate information provided at checkout or an expired address.
Delivery Responsibility
Delivery is considered complete and responsibility transfers to the customer once the carrier marks the goods as delivered to the address you provided at checkout. For any delivery issues, we will assist you in your investigation according to our Delivery and Claims Policy.
Delivery Issues and Claims
If your order shows as delivered but you cannot find it, you must contact us within 48 hours of receiving delivery confirmation.
To conduct an investigation, the customer needs to contact the carrier directly and provide a valid claim or reference number. The customer must fully cooperate with the carrier's investigation process.
Orders confirmed as delivered to the address you provided at checkout are not eligible for a refund or exchange unless the carrier determines that the goods were lost in transit or there is clear evidence of delivery failure.
Failure to follow the prescribed claims process may result in the inability to investigate or resolve the issue.
Refusal to Pay and Payment Disputes
The customer agrees to contact us directly before initiating a chargeback or payment dispute so that we can attempt to resolve any issues related to the order, delivery, or transaction.
For orders that have been successfully authorized, processed, shipped, and confirmed to have been delivered to the address provided at checkout, we reserve the right to object to any payment disputes or chargebacks, and to provide all relevant supporting documentation, including delivery confirmations, tracking records, order verification data, fraud prevention checks, customer communication records, and carrier documents.
If a dispute is deemed improper or lacking in basis, we reserve the right to recover the outstanding balance, chargeback fees, administrative fees, and related recovery costs to the extent permitted by applicable law.
Where permitted by applicable law, the outstanding balance may be transferred to a third-party collection agency.
By placing an order through our website, the customer acknowledges and agrees to the Terms of Service, Shipping Policy, Refund Policy, and Chargeback and Payment Dispute Policy in effect at the time of purchase.
Lost Packages in Transit
We will be responsible for packages that are officially confirmed by the carrier to be lost in transit.
If a package is declared lost before delivery, we will provide an appropriate solution, including a replacement or refund at our discretion.
If you believe your package may have been lost in transit, please contact us so that we can investigate with the carrier. Customers may need to cooperate with this process.
Refusing Packages
Customers have the right to refuse delivery upon receipt. If the package is refused, the carrier will return it to us. Once we receive the returned package, we will process a full refund immediately.
Exchanges
If you need to exchange the size or product in your order, we are happy to assist you! Simply email tugs.nimble_0z@icloud.com with your order number and your preferences. We will provide a return address, usually the closest and cheapest one available to you. Your satisfaction is our top priority, and we want to provide you with a smooth and convenient exchange experience.
*We use the safest and fastest shipping methods to reach your country.*
If any problems arise during delivery to your country, we will contact you immediately to find a solution together. Please note that delivery times may be delayed during holidays.